Terms of Service

1.1 Parties

These Terms of Service (“Terms”) are a binding agreement between Vixo Life LLC (“CatchBack,” “we,” “us,” “our”), operator of catchback.ai and the CatchBack service, and the business that registers for or uses the Service (“Customer,” “you,” “your”).

1.2 How you accept

You accept these Terms by whichever happens first: clicking or tapping “Agree” on the in-app agreement screen presented after login; signing an Order Form that references these Terms; connecting a data source; or otherwise accessing or using the Service. If you do not agree, do not use the Service.

1.3 Authority

The person accepting is at least eighteen (18) years old and is authorised to bind the business. If you are not, you may not accept.

1.4 Re-acceptance

We may require renewed acceptance when these Terms are materially amended (Section 21). Continued use after the effective date of an amendment constitutes acceptance.

1.5 Incorporated documents

The Privacy Policy, the Cookie Policy, the Data Processing Addendum (“DPA”), the in-app agreement screen, any Order Form, and published Service documentation form part of these Terms. Order of precedence on conflict: signed Order Form, then the DPA (for personal-data processing), then these Terms, then everything else.

3.1 Business use only

The Service is for businesses. It is not offered to consumers and is not intended for personal, family or household use.

3.2 Registration

Provide accurate, current information and keep it updated. We may refuse, suspend or close accounts with materially inaccurate or fraudulent registration details.

3.3 Credentials

You are responsible for keeping credentials confidential and for all activity under your account, authorised or not. Notify hello@catchback.ai without undue delay if you suspect compromise.

3.4 Your Users

You are responsible for your Users’ compliance with these Terms and for their acts and omissions as if they were your own. Revoke access promptly for anyone who leaves your business.

3.5 No sharing

Each User account is for one named individual. No shared, sold, transferred or concurrently used logins.

4.1 In plain terms

CatchBack is an AI memory layer that sits above the systems you already use. It reads records you connect, finds work that got forgotten, scores each record by how likely it is to come back, and shows you who to contact first.

4.2 Features

Depending on your plan, the Service may include:

• (a) Secure Connector — read-only connections to your Connected Systems, and direct upload of CSV, Excel, ODS, TSV or Google Sheets, so you are not required to migrate off or replace your existing platform.
• (b) Revenue Catcher / audit engine — automated scanning of connected records for overlooked follow-ups, lapsed service intervals, dormant quotes and hidden leaks, with a probability score on each.
• (c) Control Room — the dashboard where audits, opportunities and account status are presented.
• (d) Vault and unclaimed vault — a view of your own End Customer records, segmented by service type (for example roofing versus repair), from which you choose what to act on.
• (e) OneTap — controls for reviewing an opportunity, authorising outreach, and recording the outcome.
• (f) Recovered wallet — a running total of the value of opportunities you marked as recovered. This is a tracking display, not an account, not a balance, and not a financial record.
• (g) Evidence Locker — storage for photographs and documents relating to work performed, property conditions and damage.
• (h) Neighborhood Map — a geographic view of opportunities so you can judge proximity and route viability.
• (i) Weather and seasonal triggers — third-party weather and storm data cross-referenced against your connected records to indicate which of your existing End Customers sit in areas that experienced a significant weather event. Severity labels describe the reported weather in an area, not the condition of any particular property. Deciding whether to contact anyone is yours.
• (j) Payment insights — a view of how your own customers have paid you across past jobs, so you can see what your customer base tends to prefer.

4.3 Verticals

The Service is built for local service businesses. Current and planned verticals are roofing (first), plumbing, auto repair, motorcycle repair, pool cleaning, commercial cleaning, landscaping, nail salons and HVAC. The Service is not offered for healthcare, dental, veterinary or any other business whose records include patient or health information (see Section 8.6).

4.4 Express limitations

You acknowledge that:

• (a) We are not a CRM and not a system of record. We do not replace your platform, and you remain responsible for your own records.
• (b) We do not generate leads. The Service works only on records already in your Customer Data. We do not prospect, buy lead lists, scrape, or introduce third-party contacts into your account.
• (c) Read-only. The Secure Connector reads. It does not write back to your CRM, does not modify your records, and does not delete anything in your system of record. Where a future feature would require write access, it will be off by default and require your separate, explicit enablement.
• (d) Limited financial data, for detection and pattern learning only. We read job and quote values, invoice and estimate status, deposit records, and how a job was paid (for example cash, cheque, card, bank transfer or a payment app). We use them for two purposes: to detect gaps that indicate forgotten revenue, and to show you the payment patterns of your own customer base.
  
  We do not read, ingest or store your bank account details, payment card numbers, accounting ledgers, tax records, payroll, or your business’s own banking activity.
  
  We do not move money. We do not collect, hold, transmit or disburse funds for you or your End Customers, and we are not a payment processor. Revenue you recover is collected by you, through your own means. Any monetary figure shown in the Service — calculator estimates, unclaimed vault totals, recovered wallet totals — is an estimate derived from your own job and quote values, not an accounting record, and is not reconciled against payments received.
• (e) Payment insights are descriptive, not a score. Payment-pattern features report what happened — how your customers have paid you in the past and what they appear to prefer. They do not rate, rank or classify any individual as a good or bad customer, do not produce a creditworthiness signal, and must not be used to decide who receives service or on what terms.
• (f) We are not a marketing platform, advertising network, or data broker.

4.5 Private beta

The Service is currently in private beta. Beta and preview features are provided as is, may change or be withdrawn without notice, may contain defects, and are excluded from any service commitment or warranty. Do not rely on them for business-critical operations.

4.6 Changes to the Service

We may add, change or discontinue features. If a change materially and adversely reduces the core functionality of a paid plan, we will give reasonable advance notice and, at your election, a pro-rata refund of prepaid unused fees as your sole remedy.

5.1 Your authorisation

By connecting a system, you authorise us to access and read records within the scope you grant, for the purposes in these Terms. You confirm you hold all rights needed to grant it.

5.2 Least privilege

We request the narrowest scope technically available for the features you have enabled, and read-only wherever the provider offers it.

5.3 Third-party terms

Your relationship with QuickBooks, Service Titan, Jobber, Google or any other provider is governed by your agreement with them. We are not responsible for their availability, accuracy, security or continued operation, and a change to their API or terms may affect the Service through no fault of ours.

5.4 Disconnection

You may disconnect any Connected System at any time, in the Service or at the provider. Disconnection stops further ingestion. Section 9 governs data already ingested.

5.5 Uploads

You are responsible for the contents of files and sheets you upload, including keeping them free of the data categories excluded by Sections 4.4(d) and 8.6.

6.1 Ownership

As between us, you own all right, title and interest in Customer Data, including all intellectual property rights. We acquire no ownership in it.

6.2 Limited licence to us

You grant us a non-exclusive, worldwide, royalty-free licence to host, store, transmit, reproduce, index, parse, analyse and display Customer Data solely to (a) provide, maintain and support the Service to you, (b) generate Output for your account, (c) investigate and prevent fraud, abuse and security incidents, and (d) comply with law. It terminates under Section 9 and grants nothing else.

6.3 Purpose limitation

We will not access, use or disclose Customer Data for any purpose outside Section 6.2. We will not use it to market to your End Customers, to compete with you, or to benefit any other CatchBack customer.

6.4 Output

Output generated from your Customer Data is yours to use in your business. We retain all rights in the models, algorithms, scoring logic, ranking methodology and software that produce it.

7.1 We never sell your data

We do not and will not sell, rent, lease, license, trade or otherwise make available for consideration any Customer Data, End Customer data or personal data to any third party — not to data brokers, advertisers, insurers, lead sellers, analytics resellers or anyone else. This applies to identified, pseudonymised and hashed data alike. We do not “sell” or “share” personal information as those terms are defined under the California Consumer Privacy Act as amended or comparable state laws.

7.2 We never use your data for promotion

Not for our marketing, not for advertising, not for retargeting, not for audience building, not for commercial profiling, and not to build marketing lists — for ourselves or anyone else. We will not contact or solicit your End Customers on our own behalf.

7.3 We never use your data for another account

Your records will not generate Output, scores, benchmarks or competitive insight for any other CatchBack customer, including a competitor in your service area. Data is logically segregated per account and access controls enforce that separation.

7.4 We never train models on your data

We do not use Customer Data to train, fine-tune or improve general-purpose or foundation machine-learning models, ours or any third party’s. Machine-learning components are applied to your data to produce your Output; your data is not retained as training material. Where a third-party AI provider processes data as part of the Service, we contract for zero-retention and no-training terms and include that provider in the subprocessor list described in Section 7.6.

7.4.1 Pattern learning stays inside your account

The Service learns patterns from your records — including how your customers pay, which jobs lapse, and which follow-ups convert — in order to improve the results shown to you. That learning is confined to your account. It does not cross into any other customer’s results, does not update a shared model, and does not leave your tenant. Section 7.3 governs, and is not weakened by this clause.

7.5 Aggregated data

We may use Aggregated Data to operate, secure and improve the Service and to publish general industry statistics. It will never include your business name, your Users’ identities, any End Customer identity or contact detail, or any record-level data. We will not attempt re-identification and will not permit anyone else to. To exclude your account entirely, email hello@catchback.ai.

7.6 Subprocessors

We use vetted providers for hosting, storage, monitoring and communications delivery. Each is bound by written terms no less protective than these, is limited to processing on our documented instructions, and is barred from independent use of Customer Data. Ask us for the current list at hello@catchback.ai; we give notice of material changes.

7.7 Security

We maintain administrative, technical and physical safeguards including TLS encryption in transit, encryption at rest, role-based and least-privilege access control, audit logging and periodic access review. No system is perfectly secure, and we do not warrant that the Service will never suffer unauthorised access.

7.8 Incident notice

We will notify you without undue delay, and within seventy-two (72) hours of confirming a personal data breach affecting your Customer Data, with the information reasonably available to help you meet your own obligations.

7.9 Legal requests

We will not disclose Customer Data to any authority or in response to legal process except where legally required. Where permitted, we will give you prior notice sufficient to seek protective relief and will limit disclosure to what is required.

7.10 Location

Customer Data is stored and processed in the United States unless otherwise agreed. We will notify you before materially changing the primary storage region.

7.11 Personnel

Staff with access are bound by written confidentiality obligations and are granted access only as needed.

8.1 Controller and processor

For data protection law, you are the controller (or business) for Customer Data and End Customer personal data; we are the processor (or service provider) acting on your documented instructions. These Terms and the DPA are those instructions.

8.2 Your warranties on End Customer data

You represent and warrant that you collected Customer Data lawfully; that you have given all required notices and hold all consents or other lawful bases necessary for us to process it as described; that you have the right to contact each End Customer through the channels you use; and that your own privacy policy discloses your use of service providers such as CatchBack.

8.3 Outreach is yours

Any message sent to an End Customer — through the Service, exported from it, or prompted by it — is your message, under your business identity and on your authority. You are solely responsible for compliance with the Telephone Consumer Protection Act, state telemarketing and calling-hour statutes, do-not-call registries, the CAN-SPAM Act, wireless carrier messaging rules, and any state or local restrictions on solicitation.

8.4 Storm and post-event outreach

The weather layer identifies conditions correlated with your existing records. It does not assess whether contact is legally permitted. Many jurisdictions restrict solicitation of property owners after a declared disaster, restrict door-to-door contractor solicitation, or impose contract-rescission and insurance disclosure requirements. Determining whether outreach is permitted is your responsibility.

8.5 Insurance and adjusting

If your work involves insurance claims, you are responsible for laws governing public adjusting, claim assistance, rebating and deductible handling. We do not provide insurance, adjusting or claims services, and Output is never a claims determination.

8.6 Excluded data

You must not upload or connect protected health information subject to HIPAA, patient records, government identification numbers, financial account numbers, payment card data, biometric identifiers, precise individual geolocation, children’s data, or other special categories of personal data. The Service is not offered to healthcare, dental or veterinary businesses and we do not sign Business Associate Agreements. You are liable for any such data introduced.

8.7 Individual requests

If an End Customer contacts us to access, correct or delete their data, we will refer the request to you and assist you in responding as required by law. Responding is your obligation.

10.1 Plans

Current plans are the Pilot plan at $0, Memory Starter at $39 per month, and Memory Pro at $79 per month. Plan features, usage limits and availability are as published on our pricing section or as set out in your Order Form, and are subject to Section 4.6.

10.2 Pilot plan

The $0 plan may carry usage caps, may be modified, limited or withdrawn at any time, and is provided without warranty or service commitment.

10.3 Billing

Unless stated otherwise, fees are in U.S. dollars, billed in advance, and non-refundable except as expressly provided here or required by law.

10.4 Renewal

Paid plans renew automatically for successive periods equal to the prior term unless cancelled before the current period ends. Cancel any time in account settings.

10.5 Payment processing

Payments are handled by third-party processors. We do not store full card details.

10.6 Late payment

Overdue amounts may accrue interest at the lesser of 1.5% per month or the legal maximum. We may suspend the Service for non-payment after written notice and a reasonable cure period.

10.7 Taxes

Fees exclude taxes. You are responsible for sales, use, VAT, GST and similar taxes, excluding taxes on our net income.

10.8 Price changes

We may change pricing effective at the start of a renewal term on at least thirty (30) days’ notice.

11.1 Grant

While your account is active and in good standing and fees are paid, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence for you and your Users to access and use the Service for your own internal business operations, in the verticals described in Section 4.3.

11.2 Restrictions

You may not resell, rent, lease, sublicense, white-label, distribute, or operate the Service as a service bureau for any third party; use it for or on behalf of a business other than your own; copy, frame, or mirror it; or remove any proprietary notice.

11.3 Reservation

All rights not expressly granted are reserved. The licence ends on termination.

12.1 Evidence Locker

You are solely responsible for the lawfulness of anything you upload, including consent to photograph people and permission to photograph private property. We provide storage and organisation only. We do not verify, authenticate, certify timestamps for, or attest to the integrity or evidentiary admissibility of uploaded material, and we do not represent that it will satisfy any court, insurer, adjuster or regulator. Keep your own independent copies of anything of legal significance.

12.2 Vault

Segment classifications are automated inferences and can be wrong. Review before acting.

12.3 Neighborhood Map

Locations are approximate, derived from address fields using third-party geocoding and mapping providers, and may be inaccurate or outdated. Map features are planning aids. Do not use them for navigation-critical decisions, and do not use proximity data to target individuals or households on any basis prohibited by fair housing, anti-discrimination or consumer protection law.

12.4 Weather and seasonal triggers

Weather, storm and hail data comes from third parties and is provided as supplied. It is not a substitute for physical inspection, engineering assessment or professional damage evaluation.

Severity indicators such as “severe hit” or “less severe” describe the weather reported for an area, not the condition of any individual property. We do not warrant that a property inside a flagged area sustained damage, or that a property outside one did not. Nothing in the Service is a statement of fact about the condition of any roof, structure or other property, and it should never be relayed to a homeowner as one. Any specific damage detail shown on a job card comes from records you supplied; where none exists, none is inferred.

12.5 Recovered wallet

Wallet totals reflect what you marked as recovered, using job or quote values in your own records. They are a tracking aid, not an accounting figure, not reconciled against payments, and not suitable for tax, audit or financial reporting.

12.6 Revenue Leak Calculator

The calculator on catchback.ai and in the Service is illustrative modelling from assumptions and averages. It is not a forecast, not a promise, and not financial advice.

12.7 No professional determination

Nothing in the Service is an engineering opinion, structural assessment, insurance determination, legal advice or professional certification.

14.1 Ours

The Service — software, models, algorithms, scoring and ranking methodology, interfaces, designs, documentation, and the CatchBack and Vixo Life names, logos and marks — is owned by Vixo Life LLC and protected by intellectual property law. Beyond the licence in Section 11, no rights are granted.

14.2 Feedback

Suggestions and feature requests you give us may be used and incorporated freely, perpetually, worldwide and without obligation or attribution. Do not include Customer Data in feedback.

14.3 Publicity

We will not use your name, logo or identity in marketing, case studies or customer lists without your prior written consent, which you may withdraw prospectively at any time.

17.1 No revenue guarantee

We make no representation, warranty or guarantee about how much revenue you will recover, how many Recovery Opportunities will be found, what any outreach will convert at, or what return you will see. Calculators, estimates, projections and recovery-potential indicators are illustrative only.

17.2 Accuracy

Output is produced by automated analysis of data you supply and third-party sources, and may contain errors, omissions, false positives and false negatives. The Service may miss genuine opportunities and may surface records that are not recoverable. We do not warrant the accuracy, completeness or fitness of any Output. All Output requires human review and judgment.

17.3 Third-party data

Weather, mapping, geocoding and similar data is provided as supplied by its source, without independent verification by us.

17.4 General

EXCEPT AS EXPRESSLY STATED HERE, THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” AND VIXO LIFE LLC DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE.

Nothing in this Section limits the commitments in Section 7.

19.1 By you

You will defend, indemnify and hold harmless Vixo Life LLC and its members, officers, employees and agents against any third-party claim, and resulting damages, liabilities, settlements and reasonable legal fees, arising from: Customer Data, including any claim that its collection, upload or processing broke the law or infringed rights; communications you send to End Customers, including TCPA, CAN-SPAM and state solicitation claims; your breach of Section 8 or Section 13; your use of Output; or your violation of law.

19.2 By us

We will defend and indemnify you against any third-party claim that the Service, as provided by us and used per these Terms, infringes a U.S. patent, copyright or trademark. This excludes claims arising from Customer Data, from modifications we did not make, from combination with items we did not supply, or from use in violation of these Terms.

19.3 Procedure

The indemnified party gives prompt notice, grants sole control of defence and settlement (no settlement imposing liability or admission on the indemnified party without consent), and cooperates reasonably at the indemnifying party’s expense.

19.4 Suspension

We may suspend access, in whole or part, without prior notice where reasonably necessary to prevent material harm to the Service or other customers, respond to a suspected security incident, address a suspected breach of Section 13, or comply with law. We will notify you promptly and restore access once resolved. Suspension for cause does not entitle you to a refund or extension.