DRAFT — pending legal review. This document is not yet legally binding.
The text below is a good-faith description of how CatchBack currently works. It has not been reviewed by a lawyer, and sections marked [TO BE CONFIRMED BY COUNSEL] are open questions rather than commitments.
Terms of Service
The rules for using CatchBack during the private beta — including what we can and cannot promise about recovered revenue.
Last updated:
In plain English
- CatchBack is a business tool. You need to be an adult acting for a business to use it.
- The customer data you upload stays yours. You give us permission to process it so we can run the audit and show you results.
- We are in private beta, so features change and the service may be unavailable without notice.
- We do not guarantee that you will recover any particular amount of money — the figures on our site are illustrations, not promises.
- Subscriptions are billed through Stripe and you can cancel at any time; cancelling stops future charges.
1. This agreement
These terms are an agreement between you and CatchBack LLC, a company registered in Delaware, United States, covering your use of the CatchBack service at catchback.ai.
By creating an account or using the service, you agree to these terms. If you are agreeing on behalf of a company, you confirm that you are allowed to bind that company.
Our Privacy Policy explains what we do with data and forms part of this agreement.
2. Who may use CatchBack
You must be at least 18 years old and using CatchBack for a business purpose. CatchBack is not a consumer product. During the private beta, access is granted at our discretion and we may decline or withdraw it.
3. Accounts and security
You are responsible for your account, for the accuracy of the details you give us, and for everything that happens under your login. Keep your credentials to yourself, and tell us at support@catchback.ai if you think someone else has access.
You may sign in with an email and password or with a Google account. If you sign in with Google, the security of your Google account becomes the security of your CatchBack account.
4. Subscription, billing, and cancellation
How billing works
Paid plans are billed on a recurring subscription through Stripe. The price, currency, and billing interval are the ones shown to you at checkout. Your subscription renews automatically at the end of each billing period until you cancel.
Cancelling
You can cancel at any time from your account settings. Cancelling stops future charges. Your access continues until the end of the period you have already paid for.
Price changes
We are in private beta and pricing may change. If we change the price of a plan you are on, we will tell you before the change takes effect so you can cancel if you would rather not continue.
[TO BE CONFIRMED BY COUNSEL: the refund policy, any free-trial and beta-pricing terms, and how failed payments and taxes are handled]
5. Acceptable use
You agree not to:
- upload customer data you do not have the right to share with us;
- use CatchBack to send unlawful, deceptive, or unsolicited bulk messages, or otherwise to contact people in a way that breaks the rules that apply to you;
- upload malware, or attempt to break, overload, probe, or gain unauthorised access to the service or anyone else’s data;
- resell, sublicense, or offer the service to third parties as your own;
- scrape, reverse-engineer, or copy the service or its outputs to build a competing product;
- use the service to break the law.
Following up with your own past customers is exactly what CatchBack is for. Deciding whether a particular message is allowed — under marketing, calling, or messaging rules that apply to your business — is your responsibility, not ours.
6. Your data, and the permission you give us
The customer and job data you upload remains yours. We do not claim ownership of it, and we do not sell it.
To run the product, you give us permission to store, copy, process, and analyse that data — including passing it to our analytics service for scoring — for the purpose of providing CatchBack to you and keeping it working. This permission lasts as long as you keep the data in the service, and ends when you delete it or close your account, apart from copies we are required to retain.
You are responsible for having the right to upload that data. See the corresponding section of our Privacy Policy for detail.
We own the service itself — the software, the audit engine, the scoring models, and the CatchBack brand. Nothing here transfers any of that to you.
7. Private beta and service availability
CatchBack is in private beta. That means features may be added, changed, or removed; the service may be unavailable at times, planned or unplanned; and you may encounter bugs.
We do not offer an uptime commitment or a service-level agreement during the beta. Please keep your own copy of any customer list you upload — do not treat CatchBack as your only record of it.
8. We do not guarantee any amount of recovered revenue
Our marketing shows dollar figures — for example illustrative amounts on our home page and in our revenue calculator. Those figures are examples and estimates. They are not a forecast of your results, and they are not a promise.
CatchBack identifies customers who look like they were never followed up with. Whether any of them buy again depends on your business, your customers, your pricing, your timing, and how you follow up — none of which we control.
We make no representation or warranty that you will recover any revenue at all, or that the opportunities the audit surfaces are complete or accurate. The audit is an aid to your judgement, not a substitute for it.
9. Disclaimers
To the fullest extent the law allows, the service is provided “as is” and “as available”, without warranties of any kind, whether express or implied. We do not warrant that the service will be uninterrupted, error-free, or that its output will be accurate or fit for a particular purpose. Nothing in CatchBack is legal, tax, or financial advice.
10. Limitation of liability
Neither party intends this agreement to create unlimited exposure. We expect the final version of this clause to cap our total liability and to exclude indirect and consequential loss, in each case to the extent the law allows.
[TO BE CONFIRMED BY COUNSEL: the liability cap, the categories of excluded loss, any carve-outs, and the indemnity position]
11. Suspension and termination
You may stop using CatchBack and close your account at any time.
We may suspend or terminate your access if you breach these terms, if your use puts the service or other customers at risk, or if we are required to by law. Where it is reasonable to do so, we will warn you first and give you a chance to put things right.
After termination you can ask us to export or delete your data — see our Privacy Policy.
12. Changes to these terms
We may update these terms as the product changes. When we do, we will update the “Last updated” date at the top of this page, and for material changes we will tell you by email or in the product before they take effect. Continuing to use CatchBack after a change means you accept the updated terms.
13. Governing law and disputes
CatchBack LLC is registered in Delaware, United States. The governing law and the way disputes are resolved have not been settled yet, so we are not stating them here rather than stating something we cannot stand behind.
[TO BE CONFIRMED BY COUNSEL: governing law, venue, and whether disputes go to arbitration or the courts]
14. Contact
Questions about these terms? Email hello@catchback.ai. For help with the product, email support@catchback.ai, or use our contact page.
CatchBack LLC, Delaware, United States.