About CatchBack
CatchBack is an AI revenue-recovery tool for small local service businesses, made by CatchBack LLC, a company registered in Delaware, USA. It reads the customer and job list a business already keeps, finds the people who were quoted or served and then never followed up with, ranks them by how likely they are to come back, and turns each one into a single follow-up action. Recovered revenue is tracked in a Recovered Wallet. CatchBack is currently in private beta and is sold as a paid subscription.
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What is CatchBack?
CatchBack is software that finds revenue leaks in a business's own records. A shop uploads a customer list, a job history, or a booking export — as a CSV file or a Google Sheet link — and the audit engine looks for the jobs that stopped halfway: the quote nobody chased, the six-month service that never got rebooked, the enquiry that came in on a busy day and was never returned.
Every one of those is money the business already earned the right to and simply never collected. CatchBack surfaces them in a dashboard, sorted so the highest-value opportunities are at the top, and lets the owner act on them one at a time.
Definition: revenue leak
A revenue leak is revenue a business already earned the right to but never collected, because nobody followed up. It is not a lost sale — the customer was interested, quoted, or already served. The transaction simply stopped before the money arrived.
Who is CatchBack for?
CatchBack is built for small local service businesses in the United States — the kind where the owner is also the person answering the phone, and where follow-ups get dropped because the day got busy, not because nobody cared. That includes auto shops, dental practices, salons, plumbers, landscapers, bakeries, bike shops, and hardware stores.
The common thread is not the trade. It is that the business has a list of past and prospective customers sitting in a spreadsheet or a booking system, and no dedicated person whose job it is to work through that list.
How does CatchBack find lost revenue?
In four steps, from connecting the list to seeing the money tracked:
Secure Connection
You connect your customer and job list by uploading a CSV or pasting a Google Sheet URL. No till, no card processor, no rip-and-replace of the software you already run.
Revenue Audit
The audit engine reads the list and flags customers who were quoted, served, or enquired and then never followed up with, scoring each one by how likely it is to come back.
One-Tap Rescue
Each flagged customer becomes a single recovery action in your dashboard. You review it, you approve it, and the follow-up goes out. Nothing is sent without you.
Money Lands
When a recovered customer books or pays, the amount is tracked in your Recovered Wallet so you can see exactly what the follow-ups brought back.
Why we built CatchBack
Most software sold to small businesses is aimed at winning new customers. Very little of it is aimed at the customers a business has already paid to acquire and then quietly lost track of. That second group is cheaper to recover, warmer to contact, and usually larger than owners expect — and it is invisible, because a follow-up that never happened leaves no record.
We built CatchBack to make that invisible list visible, and to make acting on it take one tap instead of one afternoon. The deliberate design choice is that CatchBack never sends anything on its own: it finds and ranks, the owner decides.
Who is behind CatchBack?
CatchBack is operated by CatchBack LLC, a limited liability company registered in Delaware, United States. The product is in private beta and is offered as a paid subscription. How we handle the customer data you upload is described in our Privacy Policy, and the commercial terms are in our Terms of Service.
Key takeaways
- CatchBack is an AI revenue-recovery tool made by CatchBack LLC, registered in Delaware, USA.
- It audits a business's own customer or job list — uploaded as a CSV or a Google Sheet URL — for customers who were never followed up with.
- Each missed customer is scored by priority and surfaced as a one-tap recovery action; the owner approves every send.
- Recovered revenue is tracked in a Recovered Wallet so the return is measurable.
- It is aimed at small local service businesses in the US, and is currently in private beta on a paid subscription.
Get in touch
Questions about the product, the beta, or the company are welcome — see the contact page for the right address, or head back to the CatchBack home page to see how the product works.